1. Scope and purpose
This Privacy Policy explains how information may be collected, used, stored, shared and protected when you visit medixvedapharma.com, contact MedixVeda, submit a business or product enquiry, or otherwise interact with this corporate website. It is intended to provide transparent information about website data practices and should be read together with the Terms of Use and applicable notices shown at the point where information is collected.
This website is currently a corporate and informational website. The separate online store at shop.medixvedapharma.com may have its own privacy notice because transactions, accounts, payments, delivery and customer-service activities involve additional information.
2. Information we may collect
Information you provide
Depending on the feature you use, you may choose to provide your name, organisation or business name, email address, telephone number, city/state, GSTIN or business details, enquiry category and the contents of your message. If a future product-safety or medical-information channel is enabled, information voluntarily supplied in that context may include product details and health-related information necessary to respond appropriately.
Technical information
Like most websites, hosting and security systems may process limited technical data such as IP address, browser type, device type, requested pages, timestamps, referring pages and security logs. Cookies or similar technologies may also be used where enabled for essential functionality, preferences, security, analytics or consent management.
3. Why information may be used
Information may be processed to respond to enquiries; provide requested product or corporate information; evaluate distributor, retailer or business-partner enquiries; maintain website security; detect abuse; understand website performance; maintain records required for business or regulatory purposes; and comply with applicable law or lawful requests. MedixVeda should not use personal data for an unrelated purpose without an appropriate basis and notice.
4. Privacy principles
Our intended approach is based on transparency, purpose limitation, data minimisation, reasonable security, accuracy where relevant, appropriate retention and accountability. These principles are also reflected in privacy notices used by established Indian pharmaceutical companies such as Dr. Reddy’s, Lupin, Sun Pharma and Zydus Healthcare.
5. Consent and choices
Where consent is the appropriate basis for a processing activity, the relevant notice should explain what information is requested and why. Where applicable, users should be able to withdraw consent through a reasonably accessible channel. Withdrawal does not necessarily affect processing already lawfully carried out or information that must be retained for legal, regulatory, safety or dispute-management reasons.
8. Security
Reasonable administrative, technical and organisational safeguards should be used according to the nature of the information and the systems involved. No internet transmission or storage system can be guaranteed to be completely secure, so the website should avoid making absolute security guarantees.
9. Retention
Personal information should be retained only for as long as reasonably necessary for the purpose for which it was collected, including appropriate business, legal, regulatory, safety, audit, security and dispute-resolution requirements. Retention periods may differ depending on the type of enquiry and applicable obligations.
10. Privacy requests and grievances
Applicable Indian data-protection law may provide individuals with rights and grievance mechanisms in relation to their personal data. MedixVeda will publish the appropriate privacy/grievance contact once the verified company contact and designated responsible person are supplied. Until then, this website should not invent a Data Protection Officer or Grievance Officer identity.
Privacy contact: To be added after company verification.
11. Children
This corporate website is not designed to solicit personal data directly from children. Product information intended for parents, caregivers or healthcare professionals should not be interpreted as an invitation for children to submit personal information.
12. External websites
The website may link to third-party services or websites. Their privacy practices are governed by their own notices. A link does not by itself mean MedixVeda controls or endorses the third party’s data practices.
13. Indian data-protection framework
India’s Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025 have a phased commencement framework. MedixVeda’s privacy implementation should therefore be reviewed as the relevant provisions become applicable, and whenever website functionality changes.
14. Changes to this policy
This policy may be updated to reflect changes in website functionality, business practices or applicable requirements. Material revisions should be identified by an updated review date. Users are encouraged to revisit this page periodically.